There has been an increase in demand from the community for veterinary care. Our goal is to provide quality individualized medical care in a timely manner. No-shows, late shows, and cancellations inconvenience those clients and their pets who are in need of veterinary care. We are having to implement a “No-Show” and Late Cancellation Policy due to these overwhelming occurrences.
We try our very best to schedule appropriately so we can provide care when our patients need it. Depending on the time of year, this may mean we have a number of pet owners waiting for an earlier appointment slot.
No Shows
When pet owners do not show for their appointments, it creates an empty appointment slot in our day, and prevents our team from providing care to another pet who needs it.
Late Arrivals
Arriving late for your appointment puts extra pressure on our team and may cause us to run late for our other scheduled appointments. Clients who arrive on time for their appointments are always given priority over clients who arrive late. If you are late, this may mean that your wait time will be longer than normal, or may need to be rescheduled.
We request that you call the clinic as soon as you know you will be late for your appointment. Depending on the other appointments and how late you will be, we may be able to accommodate you, or we may need to reschedule your appointment. Clients who are more than 15 minutes late for their scheduled appointment and do not call ahead will be considered a No Show.
Cancellations
We understand your schedule may change, or your pet’s condition may change, causing you to cancel your appointment. You may call during business hours, or leave a voicemail or email while we are closed to cancel your appointment:
Appointments: We require 24 business hours notice if you need to cancel your appointment. Less than 24 hours notice will be considered a No Show. The cancellation fee is equal to the current consultation fee.
Surgery: We require a non-refundable booking deposit fee of $100.00. This amount will be credited if you do not miss your pet’s surgery appointment.
Ultrasound: A deposit of $200 is required when scheduling an ultrasound, and will be refunded if you cancel at least 1 week prior to your appointment. If you cancel within 1 week of your appointment, the deposit will NOT be refunded. We schedule ultrasounds with a specialist, who comes to our clinic specifically to see your pet.
Unforeseen Circumstances
We know there may be circumstances that impact your schedule beyond your control. We simply ask for communication so we may better help you. If you have a special circumstance, please call to speak with us. We are here to help!